Everything you need to run a modern auto shop. Nothing you don't.
We built Worxflow inside a real veteran-owned shop. Every feature was prototyped against actual ROs, actual calls, actual customers — then hardened until it was good enough to bet a business on.
The six pillars.
Each one replaces a vendor your shop is paying every month. Together they replace your entire stack.
Sarge — Live AI Call Coaching
Sarge listens to every call in real time and fires coaching cues to your advisor — sourced from analysis of 2,300+ real calls. He knows the exact closing phrase that doubles bookings ("Sounds good then, I'll text you a confirmation" appeared in 73 of 81 booked calls vs 8 of 81 lost). He recognizes price shock and prompts the recovery pivot to scheduling — the move that converts shock into a booking 42.6% of the time. Every call gets a sentiment + topic + advisor score after hangup. Replaces: CallRail, CallTrackingMetrics, your unrecorded sales-coaching budget.
Dual-Write Migration
Stay on TekMetric, Mitchell, or Shop-Ware while Worxflow listens, learns, and writes alongside. We dual-write every customer, vehicle, RO, and job to both systems. Cut over to Worxflow when you're ready — or never. Either way, your data is yours and your team isn't yanked off a working tool. We're the only platform that makes switching low-risk by default.
Self-Serve Customer Portal
Your customers see their full vehicle history, AI-generated vehicle photos for cars without a real shot, declined services tagged by priority (safety / recommended / maintenance), and live RO status. They claim their account in two taps via phone-number lookup. Phone calls drop. Reviews go up. Replaces: your front-desk taking 'when is my car ready' calls.
Always-On Marketing AI
Daily AI-generated content gaps, blog drafts, email blasts, and social posts — all keyed to YOUR shop's actual repair patterns and YOUR customer base. Three cycles run on cron: zeitgeist (industry news), vehicle stats (your fleet patterns), heartfelt (customer stories). You publish more in a month than most shops do in a year, and you don't hire anyone to do it. Replaces: $2k–4k/mo in marketing agency retainer.
Call Intelligence Dashboards
Sentiment breakdown, topic extraction, hourly heatmaps by day-of-week, per-advisor scorecards, period-over-period deltas. We don't just show you data — we show you patterns. Like: 11am calls convert 2.6× higher than noon. Friday afternoon is a death zone. Voicemail callbacks within one hour book at 38%; wait four hours and it crashes to 7%. The dashboards turn raw call volume into specific, actionable changes.
Multi-Tenant From Day One
Every shop gets its own isolated database, its own branded site, its own AI advisor persona, its own integrations config. Open a second location? Provision in ten minutes. Sell the shop? Hand over a clean tenant. The platform was designed multi-tenant before it had its first customer — same architecture that lets us run 8 shops in production today.
2,308
Real calls analyzed
5×
Conversion lift on <1hr callback
$130k
Recoverable revenue per shop / yr
2.6×
Best hour vs worst hour
By the numbers — what the data actually says.
Every claim on this site is backed by analysis of 2,300+ calls from a real shop running on Worxflow. No survey data, no industry averages — actual transcripts, actual outcomes, actual revenue.
<1 hour callback = 5× conversion
Voicemails returned within 1 hour book at 38%. Wait 4–24 hours and the rate crashes to 7%. The 4-hour mark is a graveyard. Worxflow's missed-call SLA timer makes this measurable for the first time.
"Sounds good then, I'll text you" is the close
Of 81 booked calls about service work, 73 contained that exact next-step phrasing. Of 81 lost calls, only 8 did. Sarge listens for it in the last 60 seconds and prompts the advisor if it's missing.
Price shock recovers 42.6% of the time
When customers say "that's expensive" or "wow," advisors who pivot directly to scheduling specifics (instead of justifying the price) book 4 in 10 of those calls. Sarge fires the recovery cue automatically.
11am beats noon by 2.6×
Conversion peaks at 11am Mon-Tue, crashes to its weekly low Friday afternoon. The platform schedules outbound campaigns and staffing recommendations off this curve — not gut feel.
Per-make scripts, not generic ones
Mercedes owners book at 80%. Honda owners at 8%. Same shop, same prices — different buyer profiles. Sarge loads the right objection-handling script when the vehicle make is detected.
60% of intent calls don't book on first try — and 82% of those call back
Customers don't shop around. They give up. The platform's recovery workflow surfaces these calls so advisors close them on attempt #2 — currently the industry's biggest leak, sitting at $130k+ recoverable revenue per shop per year.
Plus the dozen things that turn a tool into a platform.
Boring on the slide deck. Indispensable on a Tuesday at 3pm.
Loyalty & Badges
Tiered rewards (Bronze/Silver/Gold), referral bonuses, achievement badges, customer grades A–D. Gamification that actually drives repeat visits.
Booking Widget
Embeddable iframe with shop-slug + API-key params. Drop it on any website and customers self-book — no AutoOps subscription needed.
Invoices & Estimates
Public token-shared estimate URLs, draft → sent → approved → converted-to-RO pipeline, AI-built estimates from call transcripts.
AI Vehicle Imagery
Cars without a real photo get a Grok-generated illustration matched to year/make/model/color. Portal looks complete from day one.
Advisor Personas
Tune your AI advisor's confidence, warmth, humor, technicality, and directness. Sarge for VVR. Yours for you.
Telnyx + RingCentral
Bring your own number. Recordings auto-flow to Backblaze B2. Webhook-driven, so your existing telephony keeps working.
Real-Time Sync
Your TekMetric data is mirrored every 5 minutes via cron. No 24-hour lag like the consultant exports. Always current.
Privacy & Compliance
PII masking on customer claim pages, rate-limiting on lookups, audit log of every staff action, SMTP audit trail. GDPR-ready out of the box.
Reports That Don't Suck
Daily/weekly/monthly PDFs to your inbox. Financials, tech productivity, retention, campaign ROI. Configurable recipients per tenant.
Hear it from the shop that's lived it.
"We tried TekMetric, Mitchell, the whole list. None of them listen to our calls. Worxflow does — and our close rate jumped the first month."
Mike Hayes
Google